Emmanuel Oladimeji Ayodele

Customer Support & Customer Success Leader

Prof Olupona House, Olaniyan Street, Road 7, 220005, Ile‑Ife, NG.

About

Experienced customer support and success leader within Nigeria’s banking sector, transitioning into health-tech support roles. Holding a Master of Science (2019–2023) and currently pursuing a Ph.D. in Computer Science (2024–2026) at Obafemi Awolowo University, Ile‑Ife, with strong emphasis on technology application and service delivery.

Work

Access Bank PLC

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Team Lead, Customer Support / Electronic Channel Officer (Manager)

Lagos, Lagos, Nigeria

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Summary

Led customer support and electronic channels at Access Bank, overseeing a team delivering multichannel support through digital and electronic banking products, ensuring high service standards across Nigeria’s leading retail banking operations.

MyezCare

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Customer Success / Tech Support

Scottsdale, Arizona, US

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Summary

Provided technical support and customer success services for users of MyezCare, a U.S.-based health-tech platform targeting caregivers, coordinating issue resolution and enhancing user satisfaction in a tech-enabled healthcare environment.

Access Bank PLC

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Electronic Channel Officer

Lagos, Lagos, Nigeria

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Summary

Managed electronic banking channels operations, improving digital transaction reliability and managing operational support for customers across digital platforms.

Access Bank PLC

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Electronic Channels Agent

Lagos, Lagos, Nigeria

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Summary

Served as agent for electronic channels, assisting customers with digital banking services and supporting frontline operations.

Nigerian National Petroleum Corporation (NNPC)

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Industrial Trainee

Shagamu, Ogun, Nigeria

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Summary

Undertook industrial training at NNPC, gaining exposure to corporate operations and processes in Nigeria’s oil & gas sector.

Education

Obafemi Awolowo University

Ile‑Ife, Osun, Nigeria
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Doctor of Philosophy (Ph.D.) Computer Science

Obafemi Awolowo University

Ile‑Ife, Osun, Nigeria
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Master of Science (M.Sc.) Computer Science

Joseph Ayo Babalola University

Akure, Ondo, Nigeria
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Bachelor’s Computer Science

Osun State College of Technology

, Osun, Nigeria
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Statistics

Skills

Customer Support & Success

Customer Success, Tech Support, Support Leadership, Electronic Channels.

Digital Banking

Electronic Channels, Digital Transactions.

Technical Communication

Issue Resolution, Support processes.

Research & Analytics

Computer Science research, PhD-level research.